Steve Koch – Medium

Steve Koch

Published in
Cast & Hue

Post-Pandemic Experience Design: When Journey Mapping is not Enough

As we enter the unofficial start of summer, more vaccines are getting in arms, and in the United States, there is a general feeling that we…

Jun 3, 2021

Post-Pandemic Experience Design: When Journey Mapping is not Enough

Jun 3, 2021

Published in
Cast & Hue

Experience Design in the Pandemic Era

It’s never been more important to listen to those you serve

Aug 18, 2020

Experience Design in the Pandemic Era

Aug 18, 2020

Published in
Cast & Hue

Moving human-centered design workshops to virtual spaces

We’re entering a new phase in the Coronavirus pandemic. As cases start to plateau and even decline in some areas, several states have…

Apr 30, 2020

Moving human-centered design workshops to virtual spaces

Apr 30, 2020

Published in
Cast & Hue

Anticipating the New Normal: How Behaviors will Shift and How to Prepare

There is no doubt that we are in unprecedented times. Stay-at-home orders, drive-thru virus testing, social distancing, and sadly, death…

Apr 15, 2020

Anticipating the New Normal: How Behaviors will Shift and How to Prepare

Apr 15, 2020

Published in
Cast & Hue

Demonstrating business results from design thinking

Design and design thinking have emerged in the last several years as important approaches for innovative organizations. Well-regarded…

Feb 27, 2020

Demonstrating business results from design thinking

Feb 27, 2020

Published in
Cast & Hue

How Design Thinking Could Have Saved the Iowa Caucus

The first primary of the 2020 presidential election took place on Monday night, and it did not go well, to put it politely. The first…

Feb 6, 2020

How Design Thinking Could Have Saved the Iowa Caucus

Feb 6, 2020

Published in
Cast & Hue

Cast & Hue welcomes former Zappos user research & customer insights executive Maggie Young

While new to our team, Maggie Young is not new to the world of customer experience. She has previously led user experience and research…

Aug 8, 2017

Cast & Hue welcomes former Zappos user research & customer insights executive Maggie Young

Aug 8, 2017

Published in
Cast & Hue

How do emotions play a role in the customer journey?

At times, it feels like we are on a never-ending journey, constantly working to understand our consumers so we can communicate with them…

Jul 21, 2016

How do emotions play a role in the customer journey?

Jul 21, 2016

Steve Koch

Steve Koch

What I'm about: Understanding the customer journey, designing better experiences, good food, golf, hiking, good books, bourbon, volleyball, my wife & my dog.

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